Privacy Policy

Draft for lawyer review. This is placeholder POPIA-oriented wording. Do not run paid ads until your Information Officer and legal counsel have approved a final version.

Last updated: 9 October 2026

1. Who we are

MySolarSA ("we", "us") operates a lead-matching website for homeowners in South Africa. We connect interested homeowners with independent solar installers. We do not install solar systems ourselves.

Responsible party (placeholder): MySolarSA, South Africa. Contact: darionhurter96@gmail.com / +27 81 743 3736.

Information Officer (placeholder): [Full name], reachable at darionhurter96@gmail.com. Update this before advertising.

2. What information we collect

When you use our savings calculator or contact forms, we may collect:

• Identity and contact details (name, mobile number, email)
• Property and interest details (ownership status, property type, suburb, city, electricity spend range, goals, existing equipment, timeline)
• Consent wording, consent timestamp, and the page URL you submitted from
• Technical / marketing data (IP address for abuse prevention, cookies, UTM parameters, Facebook/Google click IDs where present)
• Data deletion requests (email or phone and optional message)

3. Why we process your information (purpose & legal basis)

We process personal information to:

• Match you with registered solar installers in your city so they can contact you with a quote (consent)
• Send you an illustrative estimate (legitimate interest / consent)
• Prevent spam and fraud (legitimate interest)
• Measure advertising performance (consent / legitimate interest, as applicable)
• Comply with law and respond to data subject requests (legal obligation)

You may withdraw consent at any time by using our data deletion request form or emailing darionhurter96@gmail.com. Withdrawal does not affect processing already completed lawfully.

4. Sharing with installers and others

With your explicit consent, we share relevant lead details with registered solar installers serving your city. Those installers become (or may become) responsible parties for how they contact you and must handle your information under POPIA.

We may also share information with:

• Service providers (hosting, email, analytics, security) under contract
• Professional advisers or authorities where required by law

We do not sell personal information for unrelated marketing lists.

5. Cross-border transfers

Our infrastructure providers may process data in countries outside South Africa. We will take reasonable steps to ensure an adequate level of protection as required by POPIA. Confirm processor locations with counsel.

6. Retention

We retain lead records for as long as needed for matching, dispute handling, and legal compliance — proposed placeholder: up to 24 months from collection, unless a shorter or longer period is required. Deletion requests are handled as described below.

7. Security

We use reasonable technical and organisational measures (access controls, encrypted transport, restricted database access). No method of transmission or storage is completely secure.

8. Your rights under POPIA

Subject to POPIA, you may request to:

• Access your personal information
• Correct or delete information
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, email darionhurter96@gmail.com or use the data deletion form.

Information Regulator (SA): inforegulator.org.za

9. Cookies and advertising technologies

We may use cookies and similar technologies, including Facebook Pixel and Google tags when configured, to measure campaigns and improve the site. You can control cookies via your browser settings. Advertising partners may process identifiers under their own policies.

10. Children

Our services are aimed at adults capable of contracting for home energy improvements. We do not knowingly collect information from children.

11. Changes

We may update this policy. The "Last updated" date will change when we do. Material changes should be reviewed before continued advertising use.

12. Contact

Privacy and deletion requests: darionhurter96@gmail.com
Online form: Request data deletion